Preferred Relocation

This was the absolute worst moving experience of our lives. We have been moved several times over the past 20 years, but Preferred Relocation was by far the worst. Some "low lights" are as follows:
1. They arrived late, EVERY single day of the 4-5 day experience.
2. They packed as if they were maliciously careless and/or utterly incompetent. Examples: tape was wrapped around ANTIQUE (!) wood furniture, lampshades were crushed by being stuffed into wardrobe boxes with electronic equipment and books, china was improperly packed and many pieces broken, and artwork was mangled. They brought no book boxes, despite having been told that we had hundreds of books to move. Many small items were tossed into wardrobe boxes along with large heavy items; some of these items were fragile and irreplaceable, and were damaged or destroyed.
3. At times, we had difficulty reaching the company (or anyone there who could help) by phone.
4. They destroyed the top of our antique china cabinet, likely by placing heavy items upon it while in the large moving truck. (We discovered this only after the cabinet was placed in our new home.)
5. We were coerced into having to rent an additional smaller truck as a "shuttle" because of our long driveway with a turn at its beginning. We went along with this, but have since determined that this was unnecessary, as we have had many large trucks and trailers traverse our driveway. This cost us several thousand dollars extra because they were either gouging us for more money, or their driver was incompetent, or both.
6. The moving team leader repeatedly asked for a HUGE tip ($1000) for his team. This felt like extortion, and was in no way deserved. We bought the team several lunches in good faith, BEFORE we realized how disastrous this move would turn out to be. The packing/moving crew was also occasionally crass or rude.
7. Over multiple years, with multiple forms, letters, and nearly 100 photos of damages, we were not compensated by the company, or their "claim clearinghouse" Anthem. After a round with the Better Business Bureau, we nearly gave up, since the company would only compensate us approximately 20% of the actual several thousand dollars in damages we incurred. They also wanted to place a "gag order" on us, and accept zero responsibility for any wrongdoing. We filed a complaint with the NJ Division of Consumer Affairs, but at this point, four years after the nightmare, we are not hopeful.

I am sure that I could find more things to write, using materials from the file of documents we have for this horrible move, but I simply do not want to think about this any more.

We strongly suggest that you AVOID this company!

Service cost: $17000

Company stated it was going to cost 2,400 dollars to move my furniture from CA to FL. I over estimated all items and boxes on phone. They arrived packed up all my furniture dropping my things (file cabinet) and then stated a price $600 more then stated on phone. We payed because they had my furniture hostage. He did take the price down to 2,900 after an hour of stating how I over estimated items on the phone. It should of been lower not higher than the quoted price. He stated our furniture would arrive between 7 and 18 days. They all stated on the phone that it will be there by within 18 days no problem. 35 days later and numerous calls which most went unanswered we received our furniture. The guy shows up at 9pm to drop off furniture with no help. I had very expenses items to move. Alex and Eddie stated that we would receive $30 a day for any day after day 21st. The driver knew nothing about it. Again the furniture was held hostage on the truck until we paid the balance in full. He couldn't even get a hold of a manager on the phone. I said I want to make sure my things are fine before I pay in full. He refused. We felt backed into the wall because we needed our things. We payed the money but wrote down on inventory sheet about the refund that was due to us which the driver signed. When we got our furniture everything looked great at first than I was so upset. We still haven't finish unpacking (finished dropping off furniture at 1am in the morning last night). However, my $5,000 baby grand piano doesn't work (chip on the side, keys stick and metal plate to pedal is broke). There was water damage on my curio on the bottom and the wood is flaking off. My hutch is cracked on left side top and bottom. It looked like they dragged it on its side. My wall unit is chipped. My monitor is broken, water damage to a few boxes, statue cracked and a missing lamp. Not sure what else I'm going to find today when I unpack. I'm very dissatisfied with this company and its service. Do not use there services. I didn't listen to the reviews and decided to use the company because they assured me they don't subcontract out and where a family business. They did subcontract out and all the reviews where true. I should of listened. Hope you do.

Service cost: $2000

We were more than happy with our experience.. we already know that moving would be an enormous task (we've been through this several times in the past several years - relocated by our employer,) but we can truly say that the guys at Preferred were as good as it gets.  We were very close to schedule, and the movers were professional and pleasant.  Our furniture and boxes were in the same condition when they were delivered (always a phew moment,) and our total cost only was a bit higher than the estimate, because we added a small recliner and 10 boxes. I WOULD RECOMMEND Preferred Relocation, and WILL use them again if we need to move yet again.

Service cost: $3840

I used budget vanlines to set up my move and they hired preferred rolocation. First off at pick up they were 3.5 hours late with no communication. The guys who picked up were horrible. One of the movers was more worried about wether or not my fiance was wearing victoria secret perfume and flexing what little muscles he had then taking care of my stuff. His b.o. was so bad we had to go out side. After the truck was loaded I found out it was going to cost me $600 more then my quote and no insurance is offered. After the paperwork was signed they started asking for a tip over and over again. I went into my house to get my wallet and was amazed at the mess they left in my living room. All of the garbage from there packing material was left in the middle of my floor. I went back out and had ask them if it was common practice to leave there garbage behind & one of the chuckled like it was funny. I then asked them to pick it up and take it with them and they kinda looked at me like I was crazy. My stuff was supposed to be stored at there facility from 09/22/12 until around 11/01/12. The communication w/ the company is horribe. I had to call budget to get them on the phone. I called mid october to set up delivery on 10/29/12. I was assured it would not be a problem and they would call me back the next week to confirm. Ofcorse no call back so I call budget again to get them on the phone and now they can't deliver untill the following week. So then hurricane sandy hits! now I can't get ahold of them,  either can budget during the entire week of expected delivery. Then on 11/03/12 I get a phone call from a truck driver saying he will be here tomorrow. SWEET! They were early on 11/4 for delivery but played the we can't get our truck into the community game. Well the shuttle fee is $700 but we will do it for $400. B.S. I rented a uhaul and did it for $54. the delivery guys were very polite. During initial inventory by us unloading from the moving truck to the uhaul we had 5 boxes missisng and noticable damaged boxesw and items. Items that were packaged when they left my home but upon delivery were not. Due to the issues the movers rode to my new home with me in the uhual to reinventory and remove there furniture and t.v. packaging. Every single piece of firniture was broke scratched, and the entertainment center was water damaged! Numerous boxes were crushed, some you could tell had been wet and the driver did the inventory and wouldn't you know it was all there. The large framed artwork I was charged extra for was no longer package and the frames broken apart and the glass shattered. Upon contacting budget because they hired them I was informed that its not there responsibility to handle this its the company they hired. Ok so get them on the phone, ptreferred relocation (eric) gives me the number to the 3rd party claims the use (AnthemClaims in A.Z.) who by the wy has worse reviews the P.R. I was told it will take upto 90 days for this to process once they recieve all of the info they need. Ok so I filed a police report for the missing items and called the booking agent at budget to see what could be done. She was going to a supervisor in custoer service to get this takin care of ASAP . Yea right guess who else stopped returning myphone calls. So in the end I payed around $2500 to have budget hire a moving company to destroy all of my belongings and then drop it off to me here in Florida. Oh and also budget quotes you by weight and the company bills you by space that's why it cost more at pickup. Do yourself a favor and move your own stuff if you value it.

Service cost: $2000

We recieved a a visual moving quote from Marc at All purpose movers in Lowel MA. We were informed that he was owner of company moving cross country. !st sign should have been him picking up a $1,700.00 deposit and cashing it same day. We were promised All purpose would provide 6 men and two trucks at no additional charge. Day of Move Preferred moving shows up 4 hours late and arrives with 5 men 1 truck and a container located several blocks away. Once all items were loaded on container the price more then doubled. Drivers on both side always say thay are just drivers and don't make the rules but there is no one ever at the office to speak with regarding any issues. Our move was promised in 7-10 days. 18 days later it arrives and two guys arrive to unload our belongings. it took two days to unload. We have extensive damage to our furniture. This experience was the worst moving experience ever and have moved cross country before. Do not use this company.  .

Service cost: $12100

We explained from the get go that our belongings were bulky but not heavy, they didn't allow enough room on the truck for it. They were late for pick up. They added more onto the price saying we go by size not weight (our weight came in just over estimate). They loaded the truck by just throwing the stuff in (I could have packed much more myself). After loading the truck they asked for more money AND A TIP! At this point we were told they could unload but we would lose the 50% we put down. We had no choice. They arrived at the unload location and would not let us see the furniture until we finished paying in cash. From the start of unloading everything they pulled from the truck was in a different spot from where it had been loaded. Almost every piece was damaged, so much so that we stopped letting them take it into the home so we could get pictures (they were also banging into the walls with our things). All-in-all there is over $10,000 in damaged and missing items. The insurance has offered $74. To date we have spent over $500 to have a place sit in our home. It will take years to replace all the damaged and missing items. I should note that we packed as much stuff in our little trailer as they did in their big truck and arrived at our location with only 1 damaged piece at a replacement cost of $25. This company or maybe just this one very and I do mean very rude driver was very inconsiderate. This company was hired by neibors relocation services will not help with the paperwork or damages and losses suffered durring the move, they say we need to deal with the moveing company. We have lots of pics of the furniture and the packing job they did. Do yourself a favor and avoid this company.

Service cost: $4000

 
I just can't understand why these negative reviews? May be they have no idea about this moving company. However, I found them great moving company ever. I was looking for a moving company to move from New York to Florida and one of my friends recommended Preferred Relocation Moving company.
Finally I called them and they ensured me that they will come in the next morning. Yes, they came on time and arranged everything very professionally. They took care all of my furniture. Especially my wife was worried about her lovely LED TV, but this moving company took a special care of it.
They were friendly from first to last and found them very professional, on time delivered. They did everything within my limited budget. More than satisfied and definitely I will use them again for my future moving. I highly recommend Preferred Relocation Moving company to all.

Service cost: $1200

Great experience! Cal was extremely helpful and was able to make my move a seamless process. The amount quoted was the same as I was charged. I have had experiences in the past with other moving companies where many hidden fees were present. However, no hidden fees were present in this case and every promise made/price quoted was followed through with. The individuals that moved my items were also extremely helpful and I had absolutely no issues with any damaged items, nor any lost items. The entire process was smooth and easy, I definitely recommend using this moving company in the future.

Service cost: $6000

Our experience with Preferred Relocation of Hackensack, NJ was stellar. We were in dire straights -- we had been "stood up" by another company at the last minute and we were on a time deadline. Preferred Relocation went above and beyond the "call of duty" for us -- since, try though they might, they couldn't fit us into the schedule at the last minute, they helped us find a solution and we were able to put our things in storage and leave for our destination on time. When the time came for delivery to our destination, Preferred Relocation was timely and kept in touch with us from pick up of our items in storage in one state to delivery and unloading of everything in another state. Our belongings all arrived and all were in tact and in good order.

From the initial phone call to the final delivery, the customer service and follow through was excellent. There were no surprises in the $$ amount quoted. We are forever grateful to Mark and Cal for getting everything set up as well as for the great follow through with Alex and Simona. Sebastian and Antonio were great with the delivery. Preferred Relocation: Top notch professionalism with the human touch.

Service cost: $4200

It has been 90 days since our unfortunate encounter with this company, ( needed time to calm down and also go through all of my boxes to evaluate the total damage) and I am writing simply because I do not want anyone else to experience the wrath of these people. Where do I begin..

We hired this company to move our belongings across the country back in July.. they were supposed to arrive on August 26th.. we were on a tight schedule - the new owners were scheduled to move in on the 31st. We had stipulated this right up front. They then said they would be there on the 27th.. that didn't happen, and so on. They finally show up on the 30th. with 4 guys. The supervisor first of all, complained that we had more than we had stated. (personally they should have done a walk early on). They started loading. My husband went out to get pizza for them around noon. He took the money out of our cash that we had set aside and hidden in a clock on the mantle. When he returned with the pizza, he put the leftover cash back - realized the entire amount had disappeared in that time (over $1,000.00 Money from the sale of a car from the night before)
I immediately told the Supervisor who immediately summoned the three helpers - and found that one of them bailed out 1/ hour earlier, not saying a word. Come to find out, he didn't even know the guy's name or address, just his cell # which of course he didn't answer. When I asked why, he said he had found him through Craigslist!! I was mortified!! These people were in our home handling our personal property!! In the supervisor's defense, he did call the local police, but with not much to go on, a mute point. When I asked how it would be handled, the supervisor said "in all honesty, you are not supposed to leave valuables and money in plain sight!! It wasn't! Well, that was how it started. Couldn't get everything on one truck (had allocated only a 1/2 truck ), another truck came the following day, with only one person to move the rest. He dragged our kitchen table out, and our 62" Flat screen TV by himself, kicking it through the door! My husband wanted to help him but he refused. He also complained throughout the job, about how he wasn't told the size of the job. Overall originally they told us 2 3 weeks maximum. it took over a month!! They had to used two trucks and had moved our furniture twice at least loading and unloading to get in on one We had packed our belongings very well with bubble wrap. Clearly marked what containers should be on top. When received our products many of the plastic tubs were cracked, and crushed badly. The customer service department was horrible, when we were inquiring as to when our furniture was to be delivered, they would lie, then not call back when they didn't show up. Oh and for the $1,000. that was stolen? They jacked the total price up a thousand dollars then knocked off a thousand dollars- AFTER they had already re-negotiated a higher fee for our added boxes! PLEASE! Read reviews on this company If you intend to use them! Especially across country!!

Service cost: $18300